Dear Cardmarket users,
The holiday season is nearly upon us, and that means a lot of shipments. The result of this increase is a slow down in our ticket response time. Our support team is working hard to get that response time back to normal, and we ask for users’ patience while they work through the backlog. In other words, please don’t create new tickets for issues that already have a ticket pending.
While you wait, or perhaps even before you submit a ticket, we have many resources on our help section that will help you resolve your issue:
- Waiting for a shipment that hasn't arrived? Check here.
- Have a problem with a shipment that has arrived? Check here.
- A buyer hasn't confirmed arrival? Check here.
- Want to cancel an order? Check here.
- Having an issue with a card grade? Check here.
- Have a question about the Trustee Service? Check here.
We have a number of other pages on our help section too, so be sure to give it a look before submitting a ticket. The fewer tickets we receive from now, the faster we can catch up on the backlog and maintain a steady response time. Thank you in advance for your patience and understanding.
Happy Shopping!
Your Cardmarket Team